Refund Policy

RETURNS & REFUNDS
We want you to be completely satisfied with your purchase from georgethompsonco.com. If you’re not happy with your order, you may return eligible items within 30 days of delivery for a refund or exchange.

ELIGIBILITY FOR RETURNS
To qualify for a return:

  • Items must be unused, unworn, and in their original condition with all tags attached.
  • Proof of purchase (order number or receipt) is required.
  • Final sale items, personalized products, and accessories are not eligible for return.

HOW TO INITIATE A RETURN

  1. Visit georgethompsonco.com and navigate to the Returns section.
  2. Fill out the return request form with your order details.
  3. Once approved, you’ll receive a return authorization and instructions.
  4. Pack the item securely and ship it back to us.

REFUND PROCESS

  • Refunds will be processed within 5-7 business days after we receive and inspect your return.
  • The refund will be issued to the original payment method.
  • Shipping costs are non-refundable unless the return is due to an error on our part.

EXCHANGES
We currently do not offer direct exchanges. To exchange an item, please return the original purchase and place a new order on our website.

DAMAGED OR DEFECTIVE ITEMS
If you receive a damaged or defective product, please contact us immediately. We may require photos for verification. Once confirmed, we’ll provide a prepaid return label and process a replacement or refund.

LATE OR MISSING REFUNDS
If you haven’t received your refund within 10 business days, check with your bank or credit card company first. If the issue persists, contact our customer service team for assistance.

RETURN SHIPPING COSTS
Customers are responsible for return shipping fees unless the return is due to our error. We recommend using a trackable shipping method, as we are not liable for lost return packages.

QUESTIONS?
For further assistance regarding returns or refunds, please reach out through our Contact Us page.

Thank you for shopping at georgethompsonco.com.